Terms of Service
Last updated 7 October 2026
In short: try it free for 7 days with no card. Pay monthly if you keep it, and cancel whenever you like. Use it lawfully and honestly. You own your content. You are responsible for what you tell your assistant to say, and AI answers can be wrong.
1. The agreement
These terms apply when you create a ConvoSpire account or use the service ("ConvoSpire", "we", "us"). If you sign up for a business, you confirm you are allowed to accept them on its behalf. If you do not agree, do not use the service.
2. The service
ConvoSpire lets you put an AI assistant on your website. It answers your visitors by text and voice from material you provide, and can capture leads, open your booking page and alert your team. Features and limits for each plan are described on our pricing page. We may improve or change features over time. We will not remove a core part of a plan you are paying for during a billing period you have already paid.
3. Trials, plans and payment
- Every plan starts with a 7-day free trial. No card is needed to start one. When a trial ends without a paid plan, the assistant stops answering until you subscribe.
- Paid plans are billed monthly in advance at the price shown when you subscribe. Prices exclude any taxes that apply.
- Each plan includes monthly allowances, for example chat messages, voice minutes, documents and domains. When an allowance runs out, that feature pauses until the next month or until you move to a larger plan.
- If we change a plan's price, we will tell you at least 30 days before it applies to you.
- Refunds are covered by our Refund Policy.
4. Your account
Keep your login details secure, and tell us promptly if you think someone else has used your account. You are responsible for activity under your account.
5. Your content and your visitors
- You keep all rights in the material you give the assistant and in your conversations and leads. You let us use them only to provide the service to you.
- You must have the right to use everything you add to the knowledge base.
- Your website must tell visitors how their data is handled. You are responsible for any notices or consents the law requires where you operate, including for recording conversations and collecting contact details. Our Privacy Policy explains our part.
6. AI answers
The assistant generates answers with AI from the material you provide. It is instructed to admit when it does not know rather than guess, but AI can still be wrong or incomplete. You are responsible for checking that your material is accurate and that the assistant's instructions suit your business. Do not use ConvoSpire as the only source of medical, legal, financial or safety advice.
7. Acceptable use
You must not use ConvoSpire to:
- break the law, or infringe anyone's rights;
- deceive people, including by having the assistant pretend to be a human when sincerely asked;
- send spam, or collect personal data without a lawful basis;
- publish material that is harmful, hateful, or sexual content involving minors;
- attack, overload, probe or reverse-engineer the service, or get around its limits or security;
- resell the service without our written agreement.
We may suspend an assistant or account that breaks these rules or puts the service or other customers at risk. Where it is reasonable to do so, we will tell you first.
8. Availability
We work to keep ConvoSpire running and fast, but it depends on outside providers, including the AI model, and is provided without a guaranteed uptime unless we agree one with you in writing. We may carry out maintenance, and will try to keep disruption to a minimum.
9. Cancelling and ending the service
- You can stop using ConvoSpire at any time. A cancelled paid plan runs to the end of the period already paid for.
- You can delete your account from the dashboard. This permanently erases your data, so export anything you want to keep first.
- If you do not pay, we may pause your assistant until you do.
10. Liability
To the extent the law allows, ConvoSpire is provided "as is". We are not liable for indirect or consequential losses, such as lost profits, revenue, data or goodwill. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
11. Changes to these terms
We may update these terms. If a change matters, we will email account holders at least 14 days before it takes effect. If you keep using ConvoSpire after that, the new terms apply.
12. Contact
Questions about these terms: support@convospire.com.