Refund Policy
Last updated 7 October 2026
In short: try it free for 7 days first, with no card. If your first paid month is not right for you, ask within 14 days for a full refund. After that you can cancel at any time, and you will not be charged again.
Try before you pay
Every plan starts with a 7-day free trial, with no card required. You can set up the assistant on your own site and see how it answers before paying anything.
Your first payment: 14-day refund
If you are not happy with ConvoSpire, email us within 14 days of your first payment on an account and we will refund that payment in full. You do not need to give a reason.
After that
- Plans are billed monthly. You can cancel at any time, and your plan stays active until the end of the month you have paid for.
- We do not refund part-used months or unused allowances after the first 14 days, except where this policy or the law says otherwise.
- Upgrades take effect straight away.
When we always refund
- You were charged twice, or charged after you cancelled.
- You were charged an amount different from the price you agreed to.
- We could not provide the service you paid for because of a fault on our side.
How to ask
Email support@convospire.com from your account's email address, and include the date and amount of the charge. We reply within 2 business days. Approved refunds go back to the original payment method. How quickly they appear depends on your bank or card provider, usually 5–10 business days.
Your legal rights
This policy adds to any rights you have under the consumer law where you live. It does not replace them.